Shipping
Can I deliver my order to another address?
Yes, you can place an order and send the order to a different address than your billing address. In your account and during your checkout you have the options to enter your billing address and shipping address. You can change this at any time.
E.g. You can have your order delivered at home and the next time at work or to your friend when you send it as a present.
How long will it take to get my order if I am not resident in the Netherlands?
You will find the expected delivery time on top of every part. This is an indication, it may be so that it comes a little earlier or later. If you're a resident of Europe you should be aware that it takes about three days from the time your order is shipped. If you life outside Europe the delivery time is really depending of the customs in your country. We will ship the parts as soon as possible but sometimes the parts can stay for a longer time at the customs. We don't have any influence on this.
I can deliver my order at a pick up point?
Yes, you can choose to have your order delivered to a pickup location. During the ordering process you can choose your billing address and delivery address.
I can deliver my order to a PO Box address?
No, it is not possible to deliver your order in a P.O. Box. We send all the packages registered and insured so it is not possible to deliver it to a post office box.
With what transport you ship my order?
Basically we send all orders by PostNL (TNT). PostNL delivers six days a week (Monday to Saturday) plus you can also pick up your package at a PostNL service point (only in The Netherlands.Packages with different sizes as large packages where, for example side skirts are in are often transported by DHL or UPS. For international orders it's depending of your country.
What is the price to ship my order?
The price for sending your order depends on a number of issues. This has to do with the market value of your order, the size and weight of the order, the country where the order needs to be delivered. Parts that fit in an envelope we ship can ship for € 2.95 all over the world! Standard packages we ship can ship from € 6.95 in the Netherlands, Belgium and Germany! Outside these coutries you can calculated the shipping costs to go to your shopping cart and click on "Proceed to checkout". Here you can fill in your country and the website calculated the shipping costs.
Can I pick up my order?
Yes, you can pick up the parts at our office in Randwijk (The Netherlands).
You can choose this option when placing your order.
We will contact you as soon as your order is complete and make an appointment to pick up the products.